Reports to: Head of Operations
We are seeking a proactive, detail-oriented, and technically proficient Operations Associate to play a pivotal role within our very dynamic team. This individual will play a critical cross-functional role, supporting the delivery and growth of multiple products across the Finch Technologies portfolio — including Fincheck (a consumer lending marketplace), FundingHub (a small business credit platform), and Gathr, our API marketplace for scalable data-driven onboarding solutions.
This role sits at the intersection of product development, client integration, and technical operations. The successful candidate will contribute to the planning and rollout of new product features, assist clients with technical onboarding and integration, and support internal teams with issue resolution, technical documentation, and operational projects.
The Operations Associate will work closely with software engineers, product managers, support teams, and client stakeholders to bridge the gap between business requirements and technical execution.
Qualifications and Experience
Minimum Requirements:
- A completed formal university degree in one of the following or related fields: BEng (Industrial or Mechanical Engineering)
- BSc (Information Systems or Computer Science)
- BA (Business Analysis or Business Science)
- At least 2 years of relevant work experience in a technology-led, product-driven, or operational role
- Project management or agile delivery experience – either formally as part of a delivery role or informally as part of client/product rollouts.
- Demonstrated experience collaborating with technical teams, such as software engineering or product management
Desirable (Nice-to-Have):
- Exposure to or experience working with technical products, especially those involving APIs, data workflows, or client platforms
- A Scrum Master, Agile, or Project Management certification (e.g. PMP, Prince2, PSPO, CSM) is advantageous
- Experience working with clients, especially in onboarding, integration, or solution support contexts
- Familiarity with tools such as Postman, Jira, Notion, or low-code platforms (e.g. Zapier, Make.com)
- Exposure to data-driven platforms, financial services, or API ecosystems would be beneficial
Skills and Attributes
We are looking for a candidate who brings a combination of technical acumen, operational rigour, and strong interpersonal skills. These qualities will enable you to collaborate effectively across teams, engage confidently with clients, and ensure smooth delivery of both internal initiatives and external implementations.
At Finch, culture and collaboration are central to how we hire and how we work. As an Operations Associate, you’ll be expected to bring not only technical and operational competence, but also curiosity, initiative, and a team-first mindset. We’re looking for someone who enjoys solving problems, thrives in a fast-paced environment, and actively contributes to making processes better and teams stronger.
You’ll be joining a multi-disciplinary, high-performing team that values ownership, transparency, and continuous learning. Those who lean in, take initiative, and proactively support others will excel in this role and thrive within our culture. We’re looking for someone who lives our values and brings a solutions-oriented mindset to everything they do.
- Analytical Thinking – Demonstrates the ability to understand complex systems and workflows, connect the dots between business needs and technical requirements, and troubleshoot effectively. Approaches problems methodically and with a mindset focused on clarity, accuracy, and continuous improvement.
- Communication – Possesses strong written and verbal communication skills, with the ability to convey technical information in a clear, structured, and accessible way. Navigates conversations with both internal stakeholders and external clients with professionalism and confidence.
- Collaboration – Works well in cross-functional teams, fostering strong working relationships across product, engineering, support, and client success. Contributes to a positive team environment, shares knowledge openly, and engages constructively in discussions and decision-making.
- Initiative & Ownership – Takes responsibility for tasks from start to finish, proactively identifies opportunities to improve processes, and follows through on delivery without needing close supervision. Brings a growth mindset and a willingness to learn new tools, technologies, and approaches.
- Client Orientation – Demonstrates a keen understanding of the importance of client experience and satisfaction. Anticipates client needs, engages constructively in client conversations, and helps translate business requirements into effective solutions.
Duties and Responsibilities
The Operations Associate will play a key role in ensuring the smooth delivery, onboarding, and support of Finch Technologies’ product offerings across multiple platforms, including Fincheck, FundingHub, Gathr, and future solutions. This individual will act as a key point of contact for technical implementation and client success, working closely with internal teams and external stakeholders to translate business requirements into operational outcomes.
This role will have primary responsibility and accountability for client onboarding and integration, as well as technical support and issue resolution. High-performing candidates may grow into more product-focused role as their experience and impact grow.
Client Onboarding & Integration
- Lead and manage the onboarding and technical integration of enterprise and strategic clients
- Coordinate internal and external stakeholders to track and deliver key onboarding milestones
- Act as the primary point of contact for all technical and product-related queries during the integration phase
- Support and validate configuration, testing, and implementation of APIs, webhooks, and low-code workflows
Technical Support & Issue Resolution
- Provide first-line technical support for escalated queries from the Sales or Client Success teams
- Investigate and troubleshoot issues using tools such as Postman, dashboards, logs, or test environments
- Coordinate internal stakeholders to ensure timely resolution of technical or product-related issues
- Collaborate with engineering team to escalate and resolve complex technical challenges
- Contribute to the development of internal tools, documentation, and knowledge-sharing resources
Product & Feature Support
- Support the Product Lead with defining, testing, and validating new product features
- Participate in UAT (User Acceptance Testing) and ensure alignment with acceptance criteria
- Assist in the documentation process for internal and client-facing guides, user flows, and edge cases as needed
Operational Projects & Process Improvement
- Assist with internal projects aimed at improving operational efficiency and client experience
- Support the design of lightweight, low-code or no-code solutions to streamline internal processes
- Help capture key operational learnings, risks, and metrics to inform ongoing improvement efforts
Company Overview
We are a LEKKER bunch of people. Our mission is to enjoy our day-to-day work and innovate technology for all financial institutions. If we can become a household name and create a competitive, healthy, and transparent financial industry – we will have achieved our mission.
- Confident – Our team should be confident in each other and trust what our teammates are doing. We encourage autonomy but also advise the confidence to ask for help.
- Transparent – We aims to bring transparency to the financial services market. The same is asked of everyone who works in the team (where you are working from, what you are working on, how far you are with it).
- Independent – We are not tied to a large corporation. Every team member is expected to work independently towards the business goals.
- Accountable – We all own our wins and our mistakes. Accountability builds trust and a culture of continuous improvement.
- Quirky – We embrace our differences and encourage individuality. Finch Technologies is made up of passionate, interesting humans.
Why Join Us
Joining Finch Technologies means being part of a fast-moving, mission-driven team focused on building the future of financial access and inclusivity in Africa. We’re reimagining how individuals and businesses connect with financial services — and we need curious, capable people to help us get there.
Office perks include weekly team lunch, coffee, snacks, amazing people, but our vibe can be summed up as…
- Working with balance – We work hard, but value life outside the office too. Get your work done, have a good time while doing it. Balance is key.
- Working Hours and Place – We offer a hybrid work environment. We believe in being in the office for collaborative work, but team members can hunker down at home or a coffee shop for focus.
- Boundless Growth – We believe in facilitating internal growth before looking to hire externally. If we’re doing this correctly, you should be interviewing for your junior within a year or two.